How to set up an Out of Stock notification on our website

In the last few weeks we have all been affected in some way by the Coronavirus, having to adapt the way we live in ways we’d never have imagined just a few months ago. Working from home, home schooling and only leaving your house if it is really essential are now the norm with many shops and stores closed for the foreseeable future. Our store and garden shop are no different, both having been closed since the middle of March, but our website remains fully operational as does our warehouse. Our customer services team (albeit at a reduced capacity) are working safely from home.

In fact, over the last few weeks our website has seen unprecedented demand due to the number of people staying at home rediscovering their passion for home cooked food and baking or getting their caffeine fix from a brand new coffee machine as they are unable to visit their favourite barista! This has led to more products than usual showing as temporarily out of stock which in turn has led to an increase in people contacting our customer services team asking when an item is due back in stock. We strive to uphold our high standards of customer service, but due to these high levels of correspondence it can sometimes take longer than normal for us to respond and even then we may not be able to give an accurate date as suppliers are in a similar situation. Rest assured we are still receiving replacement stock from most suppliers (although some have been forced to temporarily close), but as you can appreciate this may take a little longer than normal due to these exceptional times.

We understand this can be frustrating but there is an alternative option you can use instead of phoning, emailing or using live chat. On any page where a product is out of stock there is an option to be notified when it is back in stock. Read on to find out how quick and easy it is to set up.

As mentioned above if a product is out of stock there will be an option to be notified automatically as soon as it is available again - see image below.

When you click this button you will be presented with two options - if you already have an account with us enter your email address and password, or for new customers you will need to create an account. This is also a quick and easy process. All you need to do is enter your name, email address and create and confirm a password.

Once logged in or you have created your account, your screen will return to the product you were viewing. At the top of the page you will see confirmation that an alert subscription for that product has been saved (see screenshot below). As soon as it comes back into stock with us you will automatically receive notification, saving you from having to keep checking the website or contacting the customer services team. We hope this helps.