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Full Time Coffee Shop Assistant Manager +-

At Harts of Stur our aim is to provide a great experience for our customers and our teams every day. day. Our Coffee Loft is an integral part of this ambition, and requires an assistant manager.

We require an inspirational leader with infectious personality and (ideally) incredible barista skills to assist the day-to-day running of what is a very busy outlet. We want someone who has a real passion for smiley customer service, goes that extra mile and who wants it all home made.

THE SUCCESSFUL APPLICANT:/p>

Must be reliable, punctual and of smart appearance, have clear handwriting and be reasonably good at figures. Past experience in a food & drink outlet is essential. The applicant must be motivated, quick to learn and be able to work at speed and under pressure, and be willing to go that extra mile when the need arises.

Essential skills of a Harts of Stur department manager:

Be an excellent communicator, and be driven to train and develop people.
Be passionate about delivering the best customer experience, always aiming to deliver above customer expectations.
Be organised, hard-working, reliable and flexible.
Enjoy the day to day, making coffee and serving as well as the management tasks.
Have an understanding of business performance and be able to affect change based on it.
Create an environment with your team which balances serving the customer and having fun.

JOB DESCRIPTION

Working with the manager, you will be responsible for your service team, as well as cost controls and pricing structures to ensure the coffee shop at Harts remains popular and profitable.
You will assist in sourcing and ordering the quality ingredients required to make this the standout coffee shop experience.
You will assist the manager to organise the making of, and presentation of, the food that is sold in the coffee shop (or sourcing the required quality finished servings), as well as having input in the designing and implementation of the menu.
Other duties at the direction of the company directors.

CURRENT HOURS OF WORK

Normal opening hours: Monday to Friday 8am to 5.30pm, Saturday 8am to 4.30pm.

You will work a 5 day week, as part of the coffee shop work schedule.

REMUNERATION

A generous salary will be offered to the right candidate.

SICK PAY

Initial period (self certificated) 1-3 days with a maximum of 6 days per year.

HOLIDAY

4 weeks per year pro rata plus all Bank Holidays

STAFF UNIFORM

All tops are supplied and are expected to be worn at all times. Trousers, skirts and footwear must be black or navy.

STAFF PURCHASE SCHEME

Subject to company rules, a very advantageous purchase scheme is offered.

MEDICAL EXAMINATION

The successful applicant may be requested to undertake a medical examination by the company doctor at the company’s cost.

DURATION, NOTICE AND CONTRACT OF EMPLOYMENT

After an initial trial period of two months, a full Contract may be offered. One month’s notice required to terminate contract in the first year.

To apply, please email your CV to jobs@hartsofstur.com

Closing date for applications: 29th September 2023.

Part Time Coffee Shop Service & Front of House +-

At Harts of Stur our aim is to provide a great experience for our customers and our teams every day. day. Our Coffee Loft is an integral part of this, and we are looking for a part time person to fulfil this ambition.

We require front of house waiting staff with infectious personality to be part of the team, someone who has a real passion for smiley customer service, and who goes that extra mile.

THE SUCCESSFUL APPLICANT:/p>

Must be reliable, punctual and of smart appearance, have clear handwriting and be reasonably good at figures. Past experience in a food & drink outlet is preferred but not essential. The applicant must be motivated, quick to learn and be able to work at speed and under pressure, and be willing to go that extra mile when the need arises.

Essential skills of a Harts of Stur employee:

Be an excellent communicator, and be driven to learn and develop in the role.
Be passionate about delivering the best customer experience, always aiming to deliver above customer expectations.
Be organised, hard-working, reliable and flexible.
Enjoy the day to day, making coffee and serving as well as the essential clearing and cleaning tasks.
Create an environment with the team which balances serving the customer and having fun.

JOB DESCRIPTION

Working with the manager, you will undertake all tasks as expected from front of house staff. Serving drinks and accepting payments, delivering food and drink to tables and clearing afterwards, engaging with customers in a friendly and convivial manner, helping ensure that their visit is both enjoyable and memorable, all to make this the standout coffee shop experience, as well as being able to quickly, efficiently, politely and fairly assist with customers who feel their experience has not been as expected.
Taking orders from customers, entering onto till and ensuring orders are accurately passed to the kitchen.
Advising customers on all products and when required guiding customers on choices, including selling promotional products.
Identifying all front of house products in each order, preparing and serving as required in conjunction with kitchen order. This includes making of teas and coffees.
Preparation of all drinks including teas, espresso coffees etc and cutting and serving of FOH food items.
In all food preparation, presentation and service adhere at all times to instructions and manuals
As the order taker, remain exclusively responsible for the customer experience of that customer at all times and ensuring that where required a handover is properly undertaken.
Receive payment accurately and maintain accurate till balance
Ensure at all times that all customer areas are cleaned and maintained to the highest standards.
Ensure all procedures and check lists are properly followed and completed.
As required, washing up, cleaning and general support in kitchen.
Opening and closing procedures, preparation and cleaning.
Other duties at the direction of the company directors or department manager.

CURRENT HOURS OF WORK

Normal opening hours: Monday to Friday 8am to 5.30pm, Saturday 8am to 4.30pm.

There will be various shifts available from Monday to Saturday, but totalling approx 20 hours per week.

REMUNERATION

A generous salary will be offered to the right candidate.

SICK PAY

Initial period (self certificated) 1-3 days with a maximum of 6 days per year.

HOLIDAY

4 weeks per year pro rata plus all Bank Holidays

STAFF UNIFORM

All tops are supplied and are expected to be worn at all times. Trousers, skirts and footwear must be black or navy.

STAFF PURCHASE SCHEME

Subject to company rules, a very advantageous purchase scheme is offered.

MEDICAL EXAMINATION

The successful applicant may be requested to undertake a medical examination by the company doctor at the company’s cost.

DURATION, NOTICE AND CONTRACT OF EMPLOYMENT

After an initial trial period of two months, a full Contract may be offered. One month’s notice required to terminate contract in the first year.

To apply, please email your CV to jobs@hartsofstur.com

Closing date for applications: 29th September 2023.

Full Time Warehouse Operative - Seasonal Short Contract +-

THE SUCCESSFUL APPLICANT
Must be reliable, punctual and of smart appearance, have clear handwriting and be reasonably good at figures. Past experience in a warehouse environment would be an advantage but not essential. The applicant must be motivated, quick to learn and be able to work at speed and under pressure, and be willing to go that extra mile when the need arises.

JOB DESCRIPTION
The main responsibilities will include;

- Seasonal additional support for our busy warehouse team. Your main duties will be the packing of mail orders in our purpose built premises on the Butts Pond Industrial Estate. Although you will be supporting existing members of staff, at times you may be working alone to cover lunch hours and days off.
Other duties at the direction of the warehouse manager or company directors.

CURRENT HOURS OF WORK
Our normal opening hours are week days 8am-5.30pm, Saturday 8am-4.30pm
You will work on a 2 week rota:
Week 1: Mon-Sat (1 hour for lunch week days, ½ hour lunch Saturday)
Week 2: Mon-Fri (Saturday off)
On average you will be working a 46.5 hours per week.
There may be the opportunity for overtime during busy trading periods.

REMUNERATION
Salary is negotiable and subject to age and experience.
We are a Real Living Wage accredited employer.

SICK PAY
Initial period (self certificated) 1-3 days with a maximum of 6 days per year pro-rata.

HOLIDAY
22 days per year pro-rata plus all Bank Holidays.

STAFF UNIFORM
Hi-viz tops are supplied and are expected to be worn at all times. Safety footwear will be provided.

STAFF PURCHASE SCHEME
Subject to company rules, a very advantageous purchase scheme is offered.

MEDICAL EXAMINATION
The successful applicant may be requested to undertake a medical examination by the company doctor at the company’s cost.

DURATION, NOTICE AND CONTRACT OF EMPLOYMENT
This is a short term contract, running from mid September 2023 until mid February 2024.

For a full job description and to apply, please email your CV to jobs@hartsofstur.com

Closing date for applications: 29th September 2023.

Full Time Coffee Loft Kitchen Cook +-

At Harts of Stur our aim is to provide a great experience for our customers and our teams every day. We have a very busy coffee shop in our store, and require an kitchen cook.

We require a cook with an infectious personality to prepare, display and serve delicious cakes, pastries and light meals in what is a very busy outlet. We want someone who can make the cakes, scones and soups, the daily sandwiches and the sausage rolls, someone who can lay out all food as per our menu, from a basic bacon butty, to a full afternoon cream tea, someone who has a real passion for smiley customer service, goes that extra mile and who wants it all home made. We operate social hours as well, so no Sundays or evenings!

THE SUCCESSFUL APPLICANT
Must be reliable, punctual and of smart appearance, have clear handwriting and be reasonably good at figures. Past experience in a food & drink outlet is preferred but not essential. The applicant must be motivated, quick to learn and be able to work at speed and under pressure, and be willing to go that extra mile when the need arises.

ESSENTIAL SKILLS OF A HARTS OF STUR EMPLOYEE
Be an excellent communicator, and be driven to learn and develop in the role
Be passionate about delivering the best customer experience, always aiming to deliver above customer expectations
Be organised, hard-working, reliable and flexible
Enjoy the day to day, making coffee and serving as well as the essential clearing and cleaning tasks
Create an environment with the team which balances serving the customer and having fun

JOB DESCRIPTION
Working with the manager, you will be responsible for the kitchen area, preparing, assembling, displaying and serving light bites, snacks, afternoon teas, lunches and any other menu items as required to make this the standout coffee shop experience.

Main Duties and Responsibilities
A) General
1. Ensure consistently high quality of all food put out from kitchen at all times
2. Ensure that all Health and Safety and Environmental Health requirements are adhered to at all times

B) Food Prep
3. As required undertake all baking, cooking and food pre-preparation during agreed hours to the daily schedule
4. Plan, prepare and communicate dishes as required for service by self and others
5. Handover of kitchen to other staff as required

B) Service
6. Receive and acknowledge all kitchen orders
7. Prepare food in a consistent timely and hygienic manner at all times in accordance with the recipes
8. Plan and self manage the sequence of orders, targeting 20 minute maximum wait time
9. Liaise with front of house where required, and in particular if there are any delays
10. Ensure that complete orders are fulfilled simultaneously
11. Ensure that all food is presented in accordance with instructions and manuals issued and given from time to time
12. Maintain cleanliness of kitchen at all times and washing as required
13. Remain aware at all times of order waiting times working towards agreed targets
14. Ensure all checklists are maintained and activities required undertaken

B) FOH
15. As required during busy periods, assist in order taking, table clearing and preparing drinks

Essential Personal Attributes

Exceptional self presentation
Enthusiasm and passion
Good sense of food hygiene
Ability and willingness to apply structured and methodical processes to work
Willing to be flexible and adaptable as required
Ability to work very effectively as part of a team with a manager
Catering Kitchen and Kitchen service experience

Desirable Skills and Experience

Food Hygiene certificate
Interest in food and service generally
Waiting/Front of House experience, in particular in a tea room establishment
Ability to work flexible hours and shifts as required, occasionally at short notice

Other duties at the direction of the company directors or department manager

CURRENT HOURS OF WORK
Our normal opening hours are weekdays 8am -5.30pm, Saturday 8am -4.30pm

You will work a 5 day week, as part of the coffee shop work schedule.

REMUNERATION
A generous salary will be offered to the right candidate.

SICK PAY
Initial period (self certificated) 1- 3 days with a maximum of 6 days per year.

HOLIDAY
20 days per year pro rata plus all Bank Holidays.

STAFF UNIFORM
All chefs whites and appropriate shoes are supplied and are expected to be worn at all times.

STAFF PURCHASE SCHEME
Subject to company rules, a very advantageous purchase scheme is offered.

MEDICAL EXAMINATION
The successful applicant may be requested to undertake a medical examination by the company doctor at the company’s cost.

DURATION, NOTICE AND CONTRACT OF EMPLOYMENT
After an initial trial period of two months, a full contract may be offered. One months notice required to terminate contract in the first year.

Contact jobs@hartsofstur.com or ask in store for more information and/or an application form

Closing date for applications: 17th April 2023.

Part Time Coffee Loft Kitchen Porter +-

At Harts of Stur our aim is to provide a great experience for our customers and our teams every day. We have a very busy coffee shop in our store, and require a kitchen porter with infectious personality to be part of the team, someone who has a real passion for smiley customer service, and who goes that extra mile.

THE SUCCESSFUL APPLICANT
Must be reliable, punctual and of smart appearance, have clear handwriting and be reasonably good at figures. Past experience in a food & drink outlet is essential. The applicant must be motivated, quick to learn and be able to work at speed and under pressure, and be willing to go that extra mile when the need arises.

JOB DESCRIPTION
Working with the manager, you will undertake all tasks as expected from waiting staff. Washing up, helping maintain kitchen and prep area hygiene, preparing and plating salads and other cold dishes

In all food preparation, presentation and service adhere at all times to instructions and manuals
Ensure at all times that all customer areas are cleaned and maintained to the highest standards
Ensure all procedures and check lists are properly followed and completed
As required, washing up, cleaning and general support in kitchen
Other duties at the direction of the company directors or department manager

CURRENT HOURS OF WORK
Our normal opening hours are weekdays 8am -5.30pm, Saturday 8am -4.30pm

There will be various shifts available from Monday to Saturday.

REMUNERATION
A generous salary will be offered to the right candidate.

SICK PAY
Initial period (self certificated) 1- 3 days with a maximum of 6 days per year.

HOLIDAY
4 weeks per year pro rata plus all Bank Holidays.

STAFF UNIFORM
All tops are supplied and are expected to be worn at all times. Trousers, skirts and footwear must be black or navy..

STAFF PURCHASE SCHEME
Subject to company rules, a very advantageous purchase scheme is offered.

MEDICAL EXAMINATION
The successful applicant may be requested to undertake a medical examination by the company doctor at the company’s cost.

DURATION, NOTICE AND CONTRACT OF EMPLOYMENT
After an initial trial period of one month, a full contract may be offered. One months notice required to terminate contract in the first year.

Contact jobs@hartsofstur.com or ask in store for more information and/or an application form

Closing date for applications: 29th March 2023.

Full Time Customer Service & Order Processing Assistant +-

THE SUCCESSFUL APPLICANT
You must be reliable, punctual and of smart appearance, have clear handwriting and be reasonably good at figures. Past experience in a sales office environment would be an advantage but not essential. You will have good computer skills, a good telephone manner and a cheery disposition. In time you will learn a vast amount of product knowledge that will assist with your everyday tasks. An interest in cooking would be a great advantage, but is not necessary. You must be motivated, quick to learn and be able to work at speed and under pressure, and be willing to go that extra mile when the need arises.

JOB DESCRIPTION
You will be primarily working in our customer service office, under the supervision of our customer service manager and office manager.

You will be answering incoming calls, taking telephone orders, redirecting calls appropriately and assisting with phone enquiries regarding our online sales channels. You will also be replying to emails, including live chat, chasing deliveries and dealing with returns.
In time you will also be responsible for the processing of orders for our warehouse team, including the printing of orders, assisting the warehouse team with any despatch issues, contacting customers with any order issues and keeping up to date records for some order despatches.
On occasions you will also be required to assist with pricing research and other office duties.
Other duties at the direction of the Office manager or Company Directors

CURRENT HOURS OF WORK
Our normal opening hours are weekdays 8am -5.30pm, Saturday 8am -4.30pm

You will work on a 4 week Rota:
Week 1: Monday to Friday 8am-5.30pm, Saturday 8am-4.30pm (1 hour for lunch week days, ½ hour lunch Saturday)
Week 2: Monday to Friday 8am-5.30pm (1 hour for lunch)
Week 3: Monday to Friday 8am-5.30pm, Saturday 8am-4.30pm (1 hour for lunch week days, ½ hour lunch Saturday)
Week 4: Monday to Thursday 8am-5.30pm (1 hour for lunch)
On average you will be working a 44.38 hours per week.
There may be the opportunity for overtime during busy trading periods.

REMUNERATION
Salary is negotiable and subject to age and experience.

SICK PAY
Initial period (self certificated) 1- 3 days with a maximum of 6 days per year.

HOLIDAY
28 days per year including all bank holidays.

STAFF UNIFORM
All tops are supplied and are expected to be worn at all times. Trousers, skirts and footwear must be black or navy. Safety footwear will be provided.

STAFF PURCHASE SCHEME
Subject to company rules, a very advantageous purchase scheme is offered.

MEDICAL EXAMINATION
The successful applicant may be requested to undertake a medical examination by the company doctor at the company’s cost.

DURATION, NOTICE AND CONTRACT OF EMPLOYMENT
After an initial trial period of two months, a full time contract may be offered. One months notice required to terminate contract in the first year.

Contact jobs@hartsofstur.com or ask in store for more information and/or an application form

Closing date for applications: 24th February 2023.

Full Time Coffee Shop Kitchen Cook +-

At Harts of Stur our aim is to provide a great experience for our customers and our teams every day. We have a very busy coffee shop in our store, and require a kitchen cook. We require a chief cook and kitchen porter with infectious personality to prepare, display and serve delicious cakes, pastries and light meals in what is a very busy outlet. We want someone who can make the cakes, scones and soups, the daily sandwiches and the sausage rolls, someone who can lay out all food as per our menu, from a basic bacon butty, to a full afternoon cream tea, someone who has a real passion for smiley customer service, goes that extra mile and who wants it all home made. We operate social hours as well, so no Sundays or evenings!

Essential skills of a Harts of Stur employee:

Be an excellent communicator, and be driven to train and develop people
Be passionate about delivering the best customer experience, always aiming to deliver above customer expectations
Be organised, hard-working, reliable and flexible
Enjoy the day to day, making coffee and serving as well as the essential clearing and cleaning tasks
Create an environment with the team which balances serving the customer and having fun

JOB DESCRIPTION
Working with the manager, you will be responsible for the kitchen area, preparing, assembling, displaying and serving light bites, snacks afternoon teas, lunches and any other menu items as required to make this the standout coffee shop experience
Main Duties and Responsibilities

General

Ensure consistently high quality of all food put out from kitchen at all times.
Ensure that all Health and safety and Environmental health requirements are adhered to at all times

Food Prep

As required undertake all baking, cooking and food pre-preparation during agreed hours to the daily schedule
Plan, prepare and communicate dishes as required for service by self and others
Handover of kitchen to other staff as required

Service

Receive and acknowledge all kitchen orders
Prepare food in a consistent timely and hygienic manner at all times in accordance with the recipes
Plan and self manage the sequence of orders targeting 20 minute maximum wait time
Liaise with front of house where required, and in particular if there are any delays
Ensure that complete orders are fulfilled simultaneously
Ensure that all food is presented in accordance with instructions and manuals issued and given from time to time
Maintain cleanliness of Kitchen at all times and washing as required
Remain aware at all times of order waiting times working towards agreed targets
Ensure all checklists are maintained and activities required undertaken

FOH

As required during busy periods, assist in order taking, table clearing and preparing drinks.

Essential Personal Attributes

Exceptional self presentation
Enthusiasm and passion
Good sense of food hygiene
Ability and willingness to apply structured and methodical processes to work
Willing to be flexible and adaptable as required
Ability to work very effectively as part of a team with a manager
Catering kitchen and kitchen service experience

Desirable Skills And Experience

Food Hygiene certificate
Interest in food and service generally
Waiting/Front of House experience, in particular in a Tea Room establishment
Ability to work flexible hours and shifts as required, occasionally at short notice

Other duties at the direction of the Company Directors or department manager

CURRENT HOURS OF WORK
Our normal opening hours are weekdays 8am-5.30pm, Saturday 8am-4.30pm
You will work a 5 day week, as part of the coffee shop work schedule.

REMUNERATION
A generous salary will be offered to the right candidate.

SICK PAY
Initial period (self certificated) 1-3 days with a maximum of 6 days per year.

HOLIDAY
20 days per year pro rata plus all Bank Holidays.

STAFF UNIFORM
All chefs whites and appropriate shoes are supplied and are expected to be worn at all times.

STAFF PURCHASE SCHEME
Subject to company rules, a very advantageous purchase scheme is offered.

MEDICAL EXAMINATION
The successful applicant may be requested to undertake a medical examination by the company doctor at the company’s cost.

DURATION, NOTICE AND CONTRACT OF EMPLOYMENT
After an initial trial period of two months, a full time contract may be offered. One months notice required to terminate contract in the first year.

For a full job description and to apply, please email your CV to jobs@hartsofstur.com

Closing date for applications: 23rd January 2023.

Coffee Loft Service and Waiting Staff +-

At Harts of Stur our aim is to provide a great experience for our customers and our teams every day. We require front of house waiting staff with infectious personality to be part of the team, someone who has a real passion for smiley customer service, and who goes that extra mile.

THE SUCCESSFUL APPLICANT

Must be reliable, punctual and of smart appearance.
Have clear handwriting and be reasonably good at figures.
Past experience in a food & drink outlet is essential.
Must be motivated, quick to learn and be able to work at speed and under pressure.
Willing to go that extra mile when the need arises.
Be an excellent communicator, and be driven to learn and develop in the role.
Be passionate about delivering the best customer experience, always aiming to deliver above customer expectations.
Be organised, hard-working, reliable and flexible.

JOB DESCRIPTION

Working with the manager, you will undertake all tasks as expected from waiting staff. Serving drinks and accepting payments, delivering food and drink to tables and clearing afterwards, engaging with customers in a friendly and convivial manner, helping ensure that their visit is both enjoyable and memorable, all to make this the standout coffee shop experience, as well as being able to quickly, efficiently, politely and fairly assist with customers who feel their experience has not been as expected.
Taking orders from customers, entering onto till and ensuring orders are accurately passed to the kitchen.
Advising customers on all products and when required guiding customers on choices, including selling promotional products.
Identifying all front of house products in each order, preparing and serving as required in conjunction with kitchen order. This includes making of teas and coffees
Preparation of all drinks including teas, espresso coffees etc and cutting and serving of FOH food items.
In all food preparation, presentation and service adhere at all times to instructions and manuals.
As the order taker, remain exclusively responsible for the customer experience of that customer at all times and ensuring that where required a handover is properly undertaken.
Receive payment accurately and maintain accurate till balance.
Ensure at all times that all customer areas are cleaned and maintained to the highest standards.
Ensure all procedures and check lists are properly followed and completed.
As required, washing up, cleaning and general support in kitchen.
Opening and closing procedures, preparation and cleaning.
Other duties at the direction of the company directors or department manager.

CURRENT HOURS OF WORK
Our normal opening hours are weekdays 8am-5.30pm, Saturday 8am-4.30pm
There are various shifts available from Monday to Saturday.

REMUNERATION
A generous salary will be offered to the right candidate.

SICK PAY
Initial period (self certificated) 1-3 days with a maximum of 6 days per year.

HOLIDAY
4 weeks per year pro rata plus all Bank Holidays.

STAFF UNIFORM
All tops are supplied and are expected to be worn at all times. Trousers, skirts and footwear must be black or navy.

STAFF PURCHASE SCHEME
Subject to company rules, a very advantageous purchase scheme is offered.

MEDICAL EXAMINATION
The successful applicant may be requested to undertake a medical examination by the company doctor at the company’s cost.

DURATION, NOTICE AND CONTRACT OF EMPLOYMENT
After an initial trial period of two months, a full contract may be offered. One months notice required to terminate contract in the first year.

For a full job description and to apply, please email your CV to jobs@hartsofstur.com

Closing date for applications: 18th November 2022.

Full Time Warehouse Operative +-

JOB DESCRIPTION
The main responsibilities will include;

To assist in the collating, picking and packing of mail orders in our purpose built premises on the Butts Pond Industrial Estate. This will also include receiving and unpacking goods for stock replenishment. Although you will be supporting existing members of staff, at times you may be working alone to cover lunch hours and days off.
Other duties at the direction of the warehouse manager or company directors.

CURRENT HOURS OF WORK
Our normal opening hours are week days 8am-5.30pm, Saturday 8am-4.30pm
You will work on a 4 week rota:
Week 1: Mon-Sat (1 hour for lunch week days, ½ hour lunch Saturday)
Week 2: Mon-Fri (Saturday off)
Week 3: Mon-Sat (1 hour for lunch week days, ½ hour lunch Saturday)
Week 4: Mon-Thurs (Fri & Sat off)
On average you will be working a 44.38 hours per week.
There may be the opportunity for overtime during busy trading periods.

REMUNERATION
Salary is negotiable and subject to age and experience.
We are a Real Living Wage accredited employer.

SICK PAY
Initial period (self certificated) 1-3 days with a maximum of 6 days per year.

HOLIDAY
28 days per year pro rata including all Bank Holidays.

STAFF UNIFORM
Hi-viz tops are supplied and are expected to be worn at all times. Safety footwear will be provided.

STAFF PURCHASE SCHEME
Subject to company rules, a very advantageous purchase scheme is offered.

MEDICAL EXAMINATION
The successful applicant may be requested to undertake a medical examination by the company doctor at the company’s cost.

DURATION, NOTICE AND CONTRACT OF EMPLOYMENT
After an initial trial period of two months, a full time contract may be offered. One months notice required to terminate contract in the first year.

For a full job description and to apply, please email your CV to jobs@hartsofstur.com

Closing date for applications: 30th September 2022.

Full Time Warehouse Packer +-

We are looking for someone to help out in our warehouse. Main responsibilities will include:

To assist in the accurate packing of mail orders in our purpose built premises on the Butts Pond Industrial Estate. Although you will be supporting existing members of staff, at times you may be working alone to cover lunch hours and days off.
Other duties at the direction of the your section manager, the warehouse manager or company directors.

The successful applicant must be reliable, punctual and of smart appearance, have clear handwriting and be reasonably good at figures. Past experience in a warehouse environment would be an advantage but not essential. The applicant must be motivated, quick to learn and be able to work at speed and under pressure, and be willing to go that extra mile when the need arises.

You will work on a 4 week rota:

Week 1: Monday-Saturday (1 hour for lunch weekdays, ½ hour lunch Saturday)
Week 2: Monday-Friday (Saturday off).
Week 3: Monday-Saturday (1 hour for lunch weekdays, ½ hour lunch Saturday).
Week 4: Monday-Thursday (Friday & Saturday off).

On average you will be working a 44.38 hours per week. There may be the opportunity for overtime during busy trading periods.

Salary is negotiable and subject to age and experience.

For a full job description and to apply, please email your CV to jobs@hartsofstur.com

Closing date for applications: 8th July 2022.

Full Time Mail Order Customer Service & Office Manager +-

THE SUCCESSFUL APPLICANT
Must be reliable, punctual, have clear handwriting and be reasonably good at figures. Demonstrable experience in office organisation and supervision would be advantageous, and ideally in a customer service environment, although these are not essential for the candidate with the right qualities. The successful applicant will have comprehensive computer skills, a good telephone manner, a cheery disposition and be able to manage a team impartially and efficiently. In time you will learn a vast amount of product knowledge that will assist with your everyday tasks. An interest in cooking would be a great advantage, but is not essential. The applicant must be motivated, quick to learn and be able to work at speed and under pressure whilst maintaining accuracy. They must also be willing to go that extra mile when the need arises.

JOB DESCRIPTION
You will be working in our customer service office, under the supervision of the company directors and will be responsible for the members of your customer service team. Your primary duty is to ensure our award winning, high level of customer service is maintained. Duties / responsibilities of your team will include, but not be limited to:

Order processing – preparing and printing orders including working closely with the warehouse management and supervisor teams to ensure all orders are dispatched on time and by the correct delivery service.
Answering incoming calls, taking telephone orders, redirecting calls appropriately and assisting with phone enquiries regarding our online sales channels.
Replying to emails and live chat, including chasing deliveries and assisting with returns processing.
Assisting our marketing and web teams with product data and filtering.
Assisting with marketplace listings, stock queries, credits for missing third-party fulfilled stock.
Managing the day to running of the customer service office team, including office health & safety.
Replying to payment and marketplace disputes.
On occasions you will also be required to assist with pricing research, updates and other office duties.
Other duties at the direction of the company directors.

HOURS OF WORK
Our normal opening hours are: Weekdays 8am-5.30pm, Saturday 8am-4.30pm.

You will work on a 4 week Rota:
Week 1: Monday to Thursday 8am-5.30pm (1 hour for lunch)
Week 2: Monday to Friday 8am-5.30pm, Saturday 8am-4.30pm (1 hour for lunch week days, ½ hour lunch Saturday)
Week 3: Monday to Friday 8am-5.30pm (1 hour for lunch)
Week 4: Monday to Friday 8am-5.30pm, Saturday 8am-4.30pm (1 hour for lunch week days, ½ hour lunch Saturday)
On average you will be working a 44.38 hours per week.
There may be the opportunity for overtime during busy trading periods.

REMUNERATION
Salary is negotiable and subject to experience.

SICK PAY
Initial period (self certificated) 1- 3 days with a maximum of 6 days per year.

HOLIDAY
28 days per year including all bank holidays.

STAFF UNIFORM
All tops are supplied and are expected to be worn at all times. Trousers, skirts and footwear must be black or navy. Safety footwear will be provided.

STAFF PURCHASE SCHEME
Subject to company rules, a very advantageous purchase scheme is offered.

MEDICAL EXAMINATION
The successful applicant may be requested to undertake a medical examination by the company doctor at the company’s cost.

DURATION, NOTICE AND CONTRACT OF EMPLOYMENT
After an initial trial period of two months, a full time contract may be offered. One months notice required to terminate contract in the first year.

Contact jobs@hartsofstur.com or ask in store for more information and/or an application form

Closing date for applications: Monday 4th April 2022.

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