KitchenAid Espresso Terms

Please note that these terms and conditions do not impact any statutory laws, such as any legal warranty rights or any rights under the manufacturer’s guarantee.

90 Days Money Back Guarantee

Enjoy the perfect taste of your blend with the new KitchenAid Semi-Auto Espresso Machine: If you are not satisfied with your purchase within 90 days then KitchenAid will refund you in full.

For more information visit www.kitchenaid.eu where KitchenAid will be happy to answer any questions you may have.

To participate in the KitchenAid 90 Days Money Back Guarantee program you agree to the following:

1. Consumers must purchase a KitchenAid Artisan Semi-Auto Espresso Machine between 30/06/2022 and 31/12/2023(inclusive).
List of qualifying KitchenAid Artisan Semi-Auto Espresso Machine models: 5KES6503BAC, 5KES6503BBK, 5KES6503BCA, 5KES6503BSX.

2. Consumers have up to 90 days to trial the product and if not satisfied to notify our consumer care centre of any intention to return the product within that time via email (consumercare.uk@kitchenaid.eu), social media channels or phone call their free number: 00 800 381 040 26.

3. Consumers need to provide a scan version (or clear picture) of the proof of payment by email.
Proof of payment must contain the following information to be accepted:
- Model number or product description
- Quantity
- Price
- Country of purchase or point of sales address
- Purchase date

4. If the proof of payment is considered as valid, our consumer care centre will plan the pick up of the product. Consumers have a maximum of 10 working days to return the product to KitchenAid.

5. A refund will only be provided once our service provider receives and checks (1) KitchenAid Artisan Semi Auto Espresso Machine, (2) the original purchase receipt.
The Espresso Machine must be returned with its original packaging (preferably) and contents, ensuring that it is clean and emptied of all food.
A refund is only valid if, in the opinion of KitchenAid service partner, Espresso Machine has been used in accordance with the instruction manual.

6. The refund amount will only be for the full invoice of the KitchenAid Artisan Semi-Auto Espresso Machine purchase price as stated on the purchase receipt/invoice.

7. Allow 30 days to receive the refund on your bank account provided.